Answers

Questions we hear.

If yours isn't listed, call us — we'll answer plainly.

Do you charge for the in-home consultation?

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No. Consultations, measurement, and design specification are complimentary across Greater Vancouver. You only commit once you approve the final quote.

How long does a project take from consultation to install?

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Most shutter and drapery orders complete in four to six weeks; motorized shading typically installs in two to four. We share firm dates the day your order is placed.

Are your products actually Hunter Douglas?

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Yes. We are an authorized Hunter Douglas dealer for the entire product line, including Silhouette®, Duette®, Pirouette®, Palm Beach™, Heritance®, and PowerView® Automation. All warranties are honoured directly by Hunter Douglas.

What areas do you serve?

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Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Coquitlam, and the surrounding Lower Mainland. For projects further afield, please call — we've worked as far as Whistler and the Gulf Islands.

Can motorized shades integrate with my smart-home system?

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Hunter Douglas PowerView® integrates natively with Apple Home, Google Home, Amazon Alexa, Control4, Crestron, Savant, and IFTTT. We handle the pairing during install and set up your initial scenes on-site.

Do you install what you sell?

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Every installation is handled by our own in-house team. We do not sub-contract measure or install, which is the single biggest factor in how a finished window looks.

What if something goes wrong later?

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Every product carries Hunter Douglas's lifetime limited warranty. We handle the service call directly — the same team that installed it comes back to fix it.

Can I see and touch fabrics before ordering?

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Yes. We bring a curated selection to your home during consultation, and our Vancouver showroom is open by appointment for full-scale swatch and operating-system reviews.

Kind words

From Vancouver homes.

"The team measured, ordered, and installed motorized shades across seventeen windows without a single hiccup. Six months in, they still operate exactly as promised."
Sarah & David L. · West Vancouver
"They talked us out of the more expensive option because it wasn't right for our west-facing rooms. Honest, careful, and completely unpretentious."
Anya M. · Kitsilano
"Best contractor experience of a two-year renovation. Communication was impeccable and the finish quality is genuinely furniture-grade."
Jonathan R. · Coal Harbour